How to Set Up T-Mobile 5G Home Internet

• No appointment
• No cost
• No networking cables
• No wait (if you opt to pick up your gateway)

Cost: Free

What you need: T-Mobile internet gateway, device with T-Mobile Internet app (iOS or Android)

How long it takes: Approximately 15 mins

T-Mobile’s self-install can be completed in minutes and is designed to work for just about anyone. All you need is your T-Mobile internet gateway and a smartphone with the T-Mobile Internet app installed. Your self-install kit will include a quickstart guide that tells you how to set up the internet gateway and install the T-Mobile app. The T-Mobile Internet app walks you through the rest.

Because T-Mobile’s 5G Home Internet is so easy to set up, an installation appointment with a tech isn’t necessary or even an option. A self-install is the only way to install T-Mobile 5G Home Internet.

If you run into a problem with your T-Mobile Internet self-installation, you can contact T-Mobile customer support.

How long does T-Mobile 5G Home Internet self-install take?

Installing your T-Mobile Internet takes about 15–30 minutes.

To install T-Mobile Internet, you need your T-Mobile self-install kit and a smartphone with the T-Mobile internet app. All you do is scan a QR code on the bottom of the T-Mobile gateway and the app walks you through the rest.

Your T-Mobile self-install kit includes the following:

• T-Mobile Internet Gateway
• Power adapter
• Quickstart guide

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Step 1: Download the T-Mobile Internet app on the Google Play store or the iOS App Store.

Step 2: In the T-Mobile Internet app, scan the QR code on the bottom of your T-Mobile Internet gateway.

Step 3: Choose a good spot to place your T-Mobile Internet gateway.

Because T-Mobile 5G Home Internet receives data via cellular signal, the gateway should be placed somewhere near a window (not in direct sunlight) and preferably on the top floor of your home. This way, there are fewer obstructions between your gateway and the cellular signal.

You can use the T-Mobile Internet app to fine-tune your gateway placement as the app tells you when the gateway is in a good location.

Step 4: Connect the gateway to power and wait while it boots and connects to the T-Mobile 5G network.

Step 5: Follow the instructions in the T-Mobile Internet app.

Step 6: Test your connection with an internet speed test.

Installing T-Mobile Internet is so straightforward that you’re unlikely to run into any problems as long as you follow the instructions. But if you do run into an issue, try these easy fixes first:

• Check that your T-Mobile gateway is powered on and has a good 5G signal. You can see the gateway’s signal strength on the gateway’s LCD display.
• Make sure your device is connected to your T-Mobile Gateway’s Wi-Fi.
• Restart your T-Mobile gateway. This allows the gateway to clear out any glitches and start fresh.To restart your T-Mobile gateway unplug the power cable, wait 30 seconds, then plug the power cable back in. Wait a few minutes while the gateway boots and reconnects to the T-Mobile 5G network.

If you’re still having trouble, you can contact T-Mobile Internet customer support.

Your issue may be due to a home networking issue rather than a problem with your new T-Mobile internet.

Start with our guide on how to set up a home Wi-Fi network, as it may help with general steps you missed.

Next, try our internet and Wi-Fi troubleshooting guides: