Xfinity’s NOW Internet Fills the Gap the ACP Leaves Behind

NOW Internet is a pre-paid service, so there are no credit checks, contracts to sign, or hidden fees. However, unlike Xfinity’s postpaid internet, Wi-Fi Hotspot access is an extra monthly fee. You can’t add additional services, either, including NOW TV, Xfinity TV, Xfinity Home Security, or Voice Premiere—NOW Mobile is the only exception.

According to Xfinity, NOW Internet is only available to homes pre-wired for Internet. Xfinity also doesn’t provide professional installation for this new service. Instead, it ships a self-install kit at no extra charge. A technician is available free of charge if customers experience issues installing the kit.

NOW Internet is a UK-based broadband service offered by NOW, a subsidiary of Sky. It’s a popular choice for budget-conscious users who want straightforward, no-contract broadband. However, like any service, it has its strengths and weaknesses. Here’s an in-depth look at the pros and cons of NOW Internet.

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The Pros of NOW Internet

1. No-Contract Options

NOW Internet is one of the few providers that offers flexible, no-contract broadband plans. This is ideal for students, renters, or those who don’t want to commit to a long-term agreement.

2. Affordable Pricing

NOW Internet is known for its competitive pricing. It’s an excellent choice for users looking for reliable service at a lower cost, especially compared to other providers offering similar speeds.

3. Straightforward Packages

The service keeps things simple with three main options:

• Brilliant Broadband (Standard 11 Mbps)
• Fab Fibre (Average 36 Mbps)
• Super Fibre (Average 63 Mbps)
  This clarity makes it easy for customers to pick a package that suits their needs without being overwhelmed by complicated choices.

4. Sky’s Network Reliability

Since NOW uses Sky’s broadband infrastructure, users benefit from a stable and reliable connection backed by a reputable network.

5. Bundled TV Options

NOW customers can bundle their internet service with NOW TV passes, offering flexible access to entertainment, sports, and movies without the need for a satellite dish.

6. Easy Setup

NOW Internet offers free setup with most packages, and customers can self-install using the router provided, making it convenient for new users.

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The Cons of NOW Internet

1. Limited Speed Options

While NOW Internet offers decent speeds, its options are limited to standard and mid-tier fibre speeds. Users requiring ultrafast broadband (e.g., 100 Mbps+) may need to look elsewhere.

2. Customer Service Reviews

NOW Internet’s customer service ratings are mixed. While some customers report good experiences, others highlight delays in resolving issues and communication challenges.

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3. Additional Costs for No-Contract Plans

No-contract plans often come with higher monthly costs compared to 12-month plans. Additionally, users on short-term contracts may need to pay for setup, which can offset the benefits of flexibility.

4. Basic Router Quality

The router provided with NOW Internet is functional but basic. It may not deliver the best performance for larger households or users with advanced networking needs.

5. No Phone Line Packages

NOW Internet packages include a phone line, which might not appeal to users who only want broadband. The lack of broadband-only plans can be a drawback for some.

6. Limited Coverage

As NOW Internet relies on Sky’s network, it’s unavailable everywhere. Rural areas or regions outside Sky’s infrastructure may not be able to access NOW Internet.

Is NOW Internet Right for You?

NOW Internet is a strong choice for budget-conscious users seeking flexible, no-frills broadband. It’s particularly well-suited for students, renters, and light to moderate internet users. However, if you need ultrafast speeds, advanced hardware, or top-notch customer service, you might want to explore other options.

Summary Table

Choose NOW Internet if you value flexibility and affordability, but carefully consider your speed and customer support needs before committing.